WindowBirdSupport
Write to [email protected] — a real person reads it, usually answering within two business days.
What to include
The app version (Settings → the version line at the bottom), your phone model, and what you expected to happen. In Settings there is Send feedback, which attaches the app version, the platform and the in-app log to the message — it tells you exactly what is being sent before it goes, and it can attach a picture of the screen you were looking at if you switch that on.
Which phone should watch the window?
The older one. It needs a camera and a charger, nothing more — that is the whole point.
Does it work through double glazing?
Yes. Press the lens against the glass to remove reflections; the app's setup step shows you how and takes a test shot.
Will it drain or overheat the phone?
The watching phone stays on the charger, pauses when it gets warm and sleeps from dusk to dawn. The app does not cap charging; setup shows where your phone's own battery protection switch is. All of that is shown on its screen.
Refunds
Purchases are handled by the store, so a refund is requested there — and the two stores work differently, which is worth knowing before you write to anyone.
On Android: Google Play → Order history → Report a problem. If Play declines and you believe the app is at fault, write to us: a Play purchase is one we can refund ourselves, and we would rather do that than argue.
On iPhone and iPad: reportaproblem.apple.com. Apple issues every App Store refund and a developer has no way to return an App Store payment — we cannot refund you there, and it would be dishonest to promise it. Write to us anyway if the app is at fault: we will tell you exactly what to put in the request, and fix the defect.
Privacy
What the app does with data is written out in full on the privacy page.